Our peformance - how are we doing?

We pride ourselves in continuously raising our standards to the highest possible level and want to continue working with our tenants to achieve this.

Survey of Tenants and Residents (STAR)

Every other year, we ask our tenants to take part in our Survey of Tenants and Residents (STAR). The 2022/23 survey results are a cause for celebration!
Firstly, we’d like to take this opportunity in thanking everyone who took part in our recent survey. We had over 893 (28%), of which 890 (99%) were online, which is fantastic news!
The past two years have seen some significant changes for Denbighshire Housing, our tenants and communities. We want to continue to raise our standards to the highest possible level and we need to work with you to achieve this.

STAR showed that our tenants were satisfied:

• 82% with the overall quality of their home
• 84% that we provide a home, that is safe and secure
• 83% that we are easy to deal with
• 64% that we listen to their views and act upon them
• 82% with their neighbourhood as a place to live
• 86% that their rent provided value for money
• 69% that their service charge provides value for money
• 79% with the overall repairs service
• 85% with the overall service we provide 

Top 3 highlights from the survey include:

• Setting up a repaids forum with tenants to look at ways we can develop our repairs and maintenance service. 
• Getting out and about in our communities more and hold events and roadshows in our communities. 
• re-establish our 'Green Rangers' champions to help monitor the grounds maintenance service and ensure value for money for service charges. 

We’d like to thank everyone who took part, as your views and opinions really matter.

What next?

From the 2022/23 STAR Survey results, we will be focussing on:

• Communicating how the new Welsh Housing Quality Standard (WHQS 2) requirements will impact on our property improvements and how and when programmes will be delivered..
• Reviewing our Repairs Policy - this will include more detailed tenant engagement.
• Analysis of comments about Anti-Social Behaviour and geographical areas where satisfaction is lower.
• Development of our Engagement Plan with DTARF to look at ways we can improve communication and understand how we can listen more to our customers.